How does car
vehicle
shipping
work?
First,
request get
a quote
online or
call us
directly,
then book
your order
by the same
means, when
your order
is booked we
will assign
a driver and
customer
service will
call you to
inform you
of this. On
average the
driver will
call you 6
to 8 hours
in advance
or delivery
of your
vehicle.
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Do
I have to be
present when
you pick up
my vehicle?
Either
you, or a
designated
person, must
be present
upon pick up
of your
vehicle. You
or the
designated
person will
go through a
vehicle
inspection
with the
driver. You
or the
designated
person will
then sign
the
inspection
sheet
indicating
that it is
agreed that
there is not
existing
damage to
the vehicle.
However if
there is any
existing
damages the
drive will
take note
and put this
information
on the
inspection
sheet. This
is done
before
loading it
on the
truck, the
same
inspection
is done upon
delivery.
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How do I
pay, and
what types
of payments
do you
accept?
The
preferred
method is
for us to
charge a
small
deposit to
your credit
card and
then you or
the
designated
person can
pay the
driver at
the delivery
point in
cash,
cashiers
check or
money order.
We also
accept
prepayments
( All paid
up front,
service fee
will apply)
bank
deposits,
cashiers
checks,
money orders
and PayPal.
We accept
the
following
credit
cards,
American
Express,
MasterCard,
Visa and
Discover.
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What
is
door-to-door
transport?
Door-to-door
means that
we arrange
for pickup
and delivery
at the
address you
specify
(subject to
accessibility
and local
laws). You
do not have
to go to a
terminal to
pick up or
drop off
your
vehicle.
However
please
understand
that certain
areas and
road sizes
are not
designed for
or are
restricted
for use by
such large
trucks. If
this is the
case the
driver will
contact you
or the
designate
person at
the delivery
and inform
you / them
which action
to take to
pickup the
vehicle.
Typically
the drivers
will ask to
be met in
the nearest
and largest
parking lot.
Shipments
that require
ocean
freight are
not eligible
for the Door
to Door
service but
may be
eligible for
a Door to
port, or
Port to Door
service.
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Can
you arrange
a terminal
service?
Terminal
services can
be arranged,
however,
terminals do
charge
additional
fees and
therefore,
we prefer to
give our
customers
door to door
service
whenever
possible to
avoid
unnecessary
charges.
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Can you ship
inoperable
or unusual
vehicles?
Yes, we are
capable of
transporting
vehicle that
do not run,
these are
considered "INOPS".
For
inoperable
vehicles,
please let
us know at
the time of
booking so
we can
assign the
correct
driver /
truck
combination.
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Are
you
licensed,
registered
and bonded?
Yes, We
maintain a
surety bond
registered
with the
federal
government
pursuant to
49 U.S.C.
ยง13906(b)
and are
registered
mandated by
by the the "FMCSA"
Federal
Motor
Carrier
Safety
Administration
and the the
"DOT"
Department
Of
Transportation.
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On
what kind of
transporter
will my
vehicle be
carried?
Most are
transported
via multiple
car
carriers,
the same
type used to
transport
new vehicles
from the
manufacturing
plant to
dealerships.
However if
you request
an enclosed
transport
your vehicle
will be
transported
in an
enclosed
truck.
If your
vehicle is
an oversized
vehicle such
as an RV or
construction
equipment
then it will
be
transported
on a flatbed
truck.
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How
many days in
advance do I
need to
arrange for
my vehicle
to be picked
up?
We recommend
that you
book your
order 10
days in
advance,
however if
you need to
move your
car
immediately,
we will work
with you on
an
individual
basis to
accommodate
your needs.
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Is my
vehicle
insured
during
shipment?
Yes, your
vehicle will
be fully
insured up
to the
highest
bluebook
value from
the time it
is picked up
until the
time it is
delivered.
If your
vehicle is
no longer
listed in
the Blue
Book then it
will be
valued
according to
the Fair
Market
Value.
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Can I ship
personal
items in my
vehicle?
Typically
no, however
some people
do place a
few items in
the trunk of
the car.
Please note
the
department
of
transportation
does not
allow the
transportation
of" personal
items" in a
vehicle that
is being
hauled by an
auto
carrier,
items packed
in your car
are not
covered by
the motor
carrier's
insurance
(only your
vehicle is).
However if
you need to
put a few
non
breakable
items such
as books or
clothing we
can allow up
to 50 Lbs of
these items.
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My
question is
not listed
here.
Send us your
question via
email or
call us at
305-728-6216
to speak
with a
Shipping
Coordinator
to get your
specific
question
regarding
setting up
your vehicle
for
transport.
If you have
a
preexisting
transport
setup we
request that
you contact
Customer
Service at
305-728-4836
as the
shipping
coordinators
do not have
access to
your
records.
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