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Frequently Asked Questions


How does car vehicle shipping work?

First, request get a quote online or call us directly, then book your order by the same means, when your order is booked we will assign a driver and customer service will call you to inform you of this. On average the driver will call you 6 to 8 hours in advance or delivery of your vehicle.

 Do I have to be present when you pick up my vehicle?

 Either you, or a designated person, must be present upon pick up of your vehicle. You or the designated person will go through a vehicle inspection with the driver. You or the designated person will then sign the inspection sheet indicating that it is agreed that there is not existing damage to the vehicle. However if there is any existing damages the drive will take note and put this information on the inspection sheet. This is done before loading it on the truck, the same inspection is done upon delivery.

How do I pay, and what types of payments do you accept?

The preferred method is for us to charge a small deposit to your credit card and then you or the designated person can pay the driver at the delivery point in cash, cashiers check or money order. We also accept prepayments ( All paid up front, service fee will apply) bank deposits, cashiers checks, money orders and PayPal. We accept the following credit cards, American Express, MasterCard, Visa and Discover.  




 What is door-to-door transport?

Door-to-door means that we arrange for pickup and delivery at the address you specify (subject to accessibility and local laws). You do not have to go to a terminal to pick up or drop off your vehicle. However please understand that certain areas and road sizes are not designed for or are restricted for use by such large trucks. If this is the case the driver will contact you or the designate person at the delivery and inform you / them which action to take to pickup the vehicle. Typically the drivers will ask to be met in the nearest and largest parking lot. Shipments that require ocean freight are not eligible for the Door to Door service but may be eligible for a Door to port, or Port to Door service.

 
 Can you arrange a terminal service?

Terminal services can be arranged, however, terminals do charge additional fees and therefore, we prefer to give our customers door to door service whenever possible to avoid unnecessary charges.

 
Can you ship inoperable or unusual vehicles?

Yes, we are capable of transporting vehicle that do not run, these are considered "INOPS". For inoperable vehicles, please let us know at the time of booking so we can assign the correct driver / truck combination.

 
 Are you licensed, registered and bonded?

Yes, We maintain a surety bond registered with the federal government pursuant to 49 U.S.C. ยง13906(b) and are registered mandated by by the the "FMCSA" Federal Motor Carrier Safety Administration and the the "DOT" Department Of Transportation.

 

 On what kind of transporter will my vehicle be carried?


Most are transported via multiple car carriers, the same type used to transport new vehicles from the manufacturing plant to dealerships. However if you request an enclosed transport your vehicle will be transported in an enclosed truck.  If your vehicle is an oversized vehicle such as an RV or construction equipment then it will be transported on a flatbed truck.

 
 How many days in advance do I need to arrange for my vehicle to be picked up?

We recommend that you book your order 10 days in advance, however if you need to move your car immediately, we will work with you on an individual basis to accommodate your needs.

 
Is my vehicle insured during shipment?

Yes, your vehicle will be fully insured up to the highest bluebook value from the time it is picked up until the time it is delivered.  If your vehicle is no longer listed in the Blue Book then it will be valued according to the Fair Market Value.

 
Can I ship personal items in my vehicle?

Typically no, however some people do place a few items in the trunk of the car.  Please note the department of transportation does not allow the transportation of" personal items" in a vehicle that is being hauled by an auto carrier, items packed in your car are not covered by the motor carrier's insurance (only your vehicle is).  However if you need to put a few non breakable items such as books or clothing we can allow up to 50 Lbs of these items.

 
 My question is not listed here.

Send us your question via email or call us at 305-728-6216 to speak with a Shipping Coordinator to get your specific question regarding setting up your vehicle for transport.  If you have a preexisting transport setup we request that you contact Customer Service at
305-728-4836 as the shipping coordinators do not have access to your records.

 
 
 
 
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