International Transport

 Alaska
 Hawaii
 Puerto Rico
 Europe, Asia, Middle East
 

     Interstate Auto Movers Terms & Conditions   

 

1. Interstate Auto Movers  (IAM) is licensed and bonded by the FMCSA and has been granted the authority to arrange vehicle transport and does agree to arrange vehicle(s) described on the agreement shipped on or about the dates available depending on the transporters schedule.  IAM does not guarantee specific pickup or delivery dates.  Pickup and delivery dates are only estimates and there are no guarantees.  IAM cannot be held responsible for delays for any reason.  After IAM has confirmed scheduling IAM has fulfilled its service agreement.
    
2. This order is subject to all terms and conditions of the straight bill of lading. Once a transporter has been assigned to your order, the bill of lading will then be the only agreement in effect along with the terms and conditions of the transporter assigned to your order.
3. The transporter will not be responsible for any damages not resulting from the transports negligence. The customer verifies the vehicle is free of contents, to and including trunk, therefore IAM and assigned transporter  do not take any responsibility for personal items left inside vehicle.
    
4. The IAM or the transporter will not be responsible for any damages caused by freezing of engine, cooling system, batteries, or due to leaking fluids, etc. IAM or the transporter will not be responsible for any exhaust system, mufflers, tail pipes, or any mechanical function damage to include engine, transmission, rear end, drive trains, wiring systems, air bags, clutches, computerized components (anything that is mechanical or electrical).  IAM or the transporter will not be responsible for any convertible tops that are loose, torn, or have visible wear.  This includes any canvas or material coverings.
    
5. The customer is responsible for preparing the vehicle for transport, Including: disarming any alarms, removing any loose parts, accessories, hanging spoilers, etc. Any part of the vehicle that falls off during transport is the customer's responsibility including damages caused to any and all other vehicles involved.
    
6. Auto rental will NOT be honored for delays, damage, accidents, acts of God, or for any other reason.
    
7. If a transporter is sent to acquire the vehicle and it is not there, is unavailable, customer refuses the release or has been moved or cannot be picked up for any other reason, the customer authorizes IAM to charge an additional $100 reposting fee that will be added to your transport order for the reposting of your order to our dispatching department for rescheduling, depending on the first available date given at the time the service order was placed.
    
8. The vehicle owner or customer must in their absence, designate a person to act as their agent at the point of pickup or deliver. In which will be noted on the order form or customer information sheet. Customer/Shipper will be notified for pickup or delivery a minimum of 3-24 hours.
    
9. All vehicles to be delivered with a balance owing shall be paid by CASH or CASHIER'S CHECK ONLY (U.S. Dollars) payable as designated by IAM. Should delivery be attempted after proper notification (3-24 hours voice notification to phone numbers provided by customer/shipper) and customer/shipper or his designated agent does not have proper funds or is unavailable to receive delivery, vehicle(s) will be taken to and left at the nearest terminal, where shipper is responsible and will have to retrieve, pay for storage or redelivery fees. It is the customer's responsibility to have payment in full when transporter arrives. If transporter notices that he is unable to drive to the address at the time of delivery the customer agrees to meet the transporter at a nearby location. The customer agrees that if the payment cannot be made by cash or cashier's check, the vehicle will be stored at the customer's expense. Should the customer be unable to accept delivery for any reason, the vehicle will be stored at the customer's expense.
    
10. The customer agrees that should this vehicle become inoperative for any reason at pickup or during transport, a $200 non-operable fee will be assessed to the customer at the time of delivery. 
     
11. The transporter has primary insurance responsibility From pick up to delivery of your vehicle.  All claims will be settled at actual cost. All claims are to be made to the designated transporter that transported your vehicle(s). IAM will be happy to assist you with your claim to the transporter.  For futher information refer to the transporters bill of lading for information regarding the claim process. The customer agrees that this is the only contract between the parties covering the arrangement of transport and no other agreements or contracts are in effect until arrangement of scheduling has been made with an authorized carrier, at this time the transporters contract and bill of lading will be in effect immediately. No claims or legal action of any kind may be initiated against IAM.
     
12. Exceptions for damages must be noted on the post transport inspection form at the time of delivery, any claim for damages not documented on the post-trip inspection form will not be honored.
     
13. All claims, litigation or legal action must have a right of venue in Miami-Dade County in the state of Florida.
     
14. You may cancel your order 10 full days days prior to the first estimated pickup date.  All cancellations must be made in writing by mail and delivered ONLY by U.S. Registered or Certified Mail to Interstate Auto Movers 9221 E. Baseline Rd. Suite A-109 #181 Mesa, Az 85212 and shall be deemed sufficient notice of cancellation under this agreement.  Customer understands and agrees that if customer initiates a charge back for the "non-refundable" administration fee then the customer authorizes Interstate Auto Movers to bill the customers credit card for ALL fees associated with this charge back including legal fees if necessary.  If customer does not comply, Interstate Auto Movers will seek legal counsel.
    In some cases, if after all reasonable efforts are made to ensure the move of your vehicle are exhausted, customer service may contact you to discuss different options for better movement of your vehicle. However, if in fact your vehicle is not scheduled for pickup within 30 days from your first available date, you are entitled to a 50% refund of your administration  fee.  All refunds may take up to 7 days for processing.
     
15. We reserve the right to refuse service to anyone who violates any of the terms and conditions written above. Or for any other reason we feel necessary. Threats, harassment, etc. will result in immediate cancellation of your service order and the administrative fee will not be refunded as we have actively worked on your order.